Half of travel points customers frustrated with redemption process, says survey
Every person loves the idea that they could earn points while spending money that they would any way and eventually, they would be treated to a free trip. Unfortunately, about 68 per cent of people surveyed faced irksome situations when it came to cashing in their points, according to a recent survey conducted by Capital One Canada.
Some of the major issues include hidden fees, blackout dates and the lack of flight availability.
But there is one ray of sunshine within this survey, apparently credit card companies and airlines are changing their ways since customers aren't afraid to walk away and switch card providers, says the survey.
With many travel reward cards to choose from there's lots to consider including annual fees, extra benefits, such as car rental or travel insurance, interest rates, where you can collect points and how quickly you can accumulate points. Most importantly, you should consider any details about the redemption process, such as if there's an expiry date on using your points, and how many points you'll need to redeem for a flight to wherever you want to go.