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December 30, 2021

Which website has the worst customer service?

When it comes to business relations, few methods alienate consumers more than poor customer service.

827556_signStores can have lousy selection, sky-high prices, whatever. That, we will complain about but with an even temperament. Though feature a snotty sales clerk or pestering telemarketer, and consumers will never forgive. Or forget.

Want proof? Read some of the comments on our post two summers ago wondering who has Canada’s worst customer service.

As a spin on that, at a time when online shopping is the perfect antidote for chaotic holiday crowds, we ask: which websites and online retailers have the worst customer service?

Amazon, of course, is the gold standard when it comes to shopping online. And, no, Amazon has not sponsored this post.

*Bing: Why can Amazon charge such low prices?

But exactly who speaks ill of Amazon? With free shipping, prompt delivery and “Sorry, Chapters, but look what we can charge” prices, I haven’t heard one person truly complain about Amazon.

That’s probably why, for the 14th year in a row, it scores the top spot in a survey on best web satisfaction.

According to ForSee, Amazon.com (the survey is out of the U.S.) was again rated highest for customer satisfaction during the holiday season, scoring 88 out of 100 possible points.

Other companies were not so fortunate.

Taking big dips this year, compared to last, were Netflix, Gap, Sony and Toys R Us, whose website services were viewed as less than stellar in the weeks surrounding Christmas.

What website do you think offers the worst customer service?

By Jason Buckland, MSN Money



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Gordon PowersGordon Powers

A long-time fund company executive, Gordon Powers now heads up the Affinity Group, a financial services consulting firm. Gordon was a personal finance columnist for the Globe & Mail for many years, has taught retirement planning...

Jason BucklandJason Buckland

The modern-day MC Hammer of money, Jason can often be seen spending cash that isn’t his with the efficiency of a Wilt Chamberlain first date. After cutting his teeth as a reporter for the Toronto Sun, he joined the MSN Money team with...