Memoir reveals the dirty little secrets that make up hotel life
If you've ever wanted to know how to pillage the entire contents of a minibar, duck out of paying for a hotel room, or just generally put something over on a hotel employee, here's your chance.
The dirty little secrets that make up hotel life — many of them quite underhanded — are chronicled deliciously in Jacob Tomsky’s new book, Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality.
It cuts both ways, of course.
You'll finally understand why, when visiting New York, the phone in your room rang incessantly: You were such a pain when checking in that you were given room 1212 as punishment.
Front desk staff know full well that guests dialing the New York area code 212 often hit 1-212, not realizing they first have to dial 9 to get a local outside line.
Welcome to Purgatory, they smile.
Tomsky, who worked his way up from parking valet in New Orleans to Manhattan front-desk manager, delivers an insider's view that, while a bit prurient, is always amusing.
If you don't have the time for the whole memoir though, flip to the back for a quick precis.
There you'll find some key observations including "Things a Guest Should Never Say (somebody told me I should ask you an upgrade)," "Things a Guest Should Never Do (endlessly talk on cell while checking in)," "Standard Lies That Spew from the Mouth of a Front Desk Agent (sorry, there's nothing I can do)," and many more.
Have you had any success when negotiating with hotel staff? What's your secret?
By Gordon Powers, MSN Money