Operators getting really serious about bandwidth caps
The bandwidth wars are starting to pick up again. Major cable operators are really cracking down on heavy users, either by throttling speed or adding surcharges.
Usage-based pricing forces power users to track their monthly activity more closely, often resulting in their upping their level of service, and subsequently their bill.
What’s worse, a recent ruling by the CRTC now means that smaller, independent ISPs —who provide service atop Bell’s and Rogers’ networks — will soon by expected to enforce the same bandwidth caps on their services.
Primus Canada is getting rid of the unlimited Internet plans that customers used to enjoy, starting Feb. 1. Another provider — Shaw Internet — will also raise rates and impose caps by the end of the month.
Most providers offer tools to help users monitor their gigabyte totals. Rogers, for instance, emails its "excessive users" to warn them that they may soon be exceeding their bandwidth limits. And, with the arrival of video-streaming services like Netflix, those messages are likely to pick up.
This is the type of prod that may actually force customers who regularly approach or exceed their cap to seriously consider upgrading their service package. But many people question the accuracy of the service providers’ counts.
Here’s what one angry Barrie, Ont. resident had to say about what he views as phantom usage reports.
“With the huge monopoly on high-speed internet in the Barrie area that Rogers has, it is making massive amounts of extra money by forcing people to upgrade their internet packages, when the only proof of internet usage is the total that Rogers supplies themselves.”
This is why he started tracking things on his own: “What we started seeing was that our actual usage on this end, was less than half of what Rogers claimed we were using,” he maintains.
Have you received that intimidating email yet? Have you checked it out or simply bumped up your service level as a result? Or are bandwidth hogs simply getting what they deserve?
By Gordon Powers, MSN Money


Posted by: Nick | Jan 13, 2011 9:26:55 AM
Rogers has had internet caps for years now, its nothing new for customers, if you use 200gb a month, you should pay more than the guy using 2gb a month, thats just how it is... for example, you buy a 24 pack of beer, and the other guy gets a 6 pack, you drink more so you pay more. Just because its the same product you are using more quantity so you pay for it. Its a simple analogy really, Besides, if you use more than 100gb a month, you probably are doing illegal things anyways like downloading pirated movies and music. So that said, for the comment above about the guy finding hes actually using half the amount, he probably is too idiotic to realize hes got uploads too which count towards bandwidth and also probably has 3 cell phones using internet on wifi and a son surfing porn on his laptop. So this is how the world works, you use more of something, you pay more for more.
Posted by: Anne | Jan 13, 2011 10:53:20 AM
Perhaps a more important factor to consider is the cost of gb's and the way they are sold.
Consumers are forced to pay for "packages" to get the best price for mb's but in the end
most people don't use their allottment - and pay the provider more than is in their best interest.
Posted by: Steve | Jan 13, 2011 11:00:11 AM
It is 'interesting' that the big internet providers are also (coincidentally) the big media providers and thus have a vested interest in limiting non-traditional delivery methods for media (Rogers Cable TV, Bell Satellite TV). There has never been any issues with excessive use of free local phone calls despite it fully tying up a telephone switch yet when it comes to the internet there is a HUGE problem. Could Net-flix be an issue? Could X-box 360 or PS3 be an issue? No.. must be 'illicit' activiities. Why are we allowed to know the cost of crude oil & fuel duty and tax but NOT the cost of providing a gigabyte of data to our homes.
Both Rogers & Bell had been given monopolies which basically ensured the bulk of their network was paid for many times over years ago but now when the customer goes to use that network we hear about 'excessive use costs. So come on Rogers & Bell show us how your cost per gigabyte has gone up in lock step with our bills. Then show us how much more it costs you for us to video conference over skype verses just keeping the internet connection live with no data transfer.
Posted by: elmo2006 | Jan 13, 2011 3:27:10 PM
So excessive could mean maxing out my quota for the month. Why should I be looked at differently if I'm using my alotted bandwidth, afterall I am paying for this service. The problem comes down to greed and in this case it's corporate greed.
Nick wrote: "if you use more than 100gb a month, you probably are doing illegal things anyways like downloading pirated movies and music."
Baloney, where is your proof. I can easily hit this mark via online storage due to images that are in RAW format and AVI movies via vacation photos. Believe it or not, online storage facilities do exist.
Posted by: skyfire | Jan 13, 2011 6:01:46 PM
Well said Elmo. Nick is full of it and either works for one of the conglomerates or just doesn't get it.
I buy games of Steam (an online game store) and the games there can range from a few hundred MG to 25gb. Not too mention downloading games/movies/music from other LEGIT sources like iTunes or the Playstation Network.
Why should i pay for the same thing twice? UBB makes zero sense. especially when you are still paying a monthly fee.
Using the internet is not a commodity, When we surf the internet and download whatever the "supply" of the internet dose not go down.
I wonder if Nick would ok with the idea of charging gas to motorists based on the size of there engine? so if you got a 8 Cylinder then you use more gas then a 4 banger would so you should pay more then right?
It's the same old story, big business and government are in bed together and we get F'd over.
We might as well pirate then.
Posted by: rob | Jan 14, 2011 10:14:24 AM
Skyfire,
That was a pretty dumb analogy you tried to put back-if you use more gas, you pay for more gas: its the same thing as what Nick was saying above, you are actually helping him.
I download all kinds of illicit movies, stream TV etc and I have a limit of 60 gb/month. It really isn't that hard to stay underneath it. If 100 gb isn't enough for you, then something is wrong. If everyone were to occupy that much bandwidth, the service would be too slow for everyone. Maybe the increased usage fees will go towards beefing up the network, investing in infrastructure so that someday we can stream, download, watch as much as we please.
Posted by: Anon-e-mouse | Jan 14, 2011 10:19:35 AM
There's no doubt whatsoever in the minds of any informed user that recent decisions made by the CRTC regarding the granting to the carriers the right to cap data usage, to increase the wholesale rates charged to independent ISPs for DSL connections to end users and to charge the same overage to ISPs as they do to their own retail clients are driven by the desire to eliminate any competition in the Internet market space.
Couple this to the fact that the carrier's own video products will NOT be subject to these limits, even though they will be delivered down the same pipe and it can be viewed as a form of price-fixing that in any other industry would be cause to sue the offending company.
However this won't happen (at least for the moment), because the CRTC, which is supposed to be looking after the interests of the citizens of Canada, is populated by an old boy's network of ex-carrier executives. So 'the fix is in'.
And as a result, Canada has the lowest high speed data rates and the highest subscription fees of any OECD country in the world - and it will get worse.
The concept of charging more for use is simply ridiculous.
The carriers need to build infrastructure that allows them to carry the full traffic allotment for all subscribers. So rather than use the 'how much you pay for gas' analogy, it is more along the lines of 'how much do you charge for driving down the road'? Do you charge a car more because he uses a public road (the Internet being a PUBLIC network)? No. You may charge him more for the right to drive (higher registration fees and road taxes for big vehicles than for small ones - in Internet terms, the bigger the pipe, the higher the subscription fees), but he can drive around the block as many times as he likes without penalty.
And where else do people get charged for data they have no control over? There is a huge amount of garbage traffic being generated that is dumped out the Ethernet port of my modem. I have no control over it. If they're going to charge me for it, then THEY had better get a handle on stopping this crap.
Further, the counters are being monitored by the carriers. Since I am stuck using PPPOE (or other) high level protocols to encapsulate MY data, then why should I be paying for overhead (which can easily reach 50% of the total data transferred)? Give me a pure Ethernet connection, routed to my ISP and charge me only for my own traffic or else let the carriers pay for the overhead.
Somewhere along the way, the various governments and their regulatory bodies have lost sight of just whom, they are supposed to be serving.
Posted by: sleeman2 | Jan 14, 2011 11:02:12 AM
I agree with a lot of the above comments. In my opinion, it's just BIG BROTHER telling us what we can and can't do. These big companies ARE NOT keeping up with the growing demand. It comes down to the almighty buck again and by strangling the consumer by putting limits on us rather than keeping up with the demand, is a lot more money in their pockets and less service and money in our pockets.
Posted by: rob | Jan 14, 2011 11:05:07 AM
I like your car driving down the road analogy---it is perfect because it allows you to think about the problem this way.
I believe that drivers should also be charged for how much they use the road. If you have all the costs up front and then make it free to drive, you end up with everyone binging themselves on driving. They drive uncecessarily, drive just to get themselves around the corner, and then the roads are completely clogged and anyone who wants to use his car once a month to pick his parents up from the airport gets stuck in a ridiculous traffic jam. If people paid per how much they use it, this problem wouldn't exist.
Same as a keg party-you make an upfront fee of $20, and then it is all you can drink...people will get in the doors and binge themselves, next thing you know everyone spends the entire night waiting in line, even the modest drinker that just wants to have a drink while socializing.
Posted by: Philer | Jan 14, 2011 11:14:01 AM
Well put Anon-e-mouse.
My 2 cents,
If the internet compaines want to charge us for each GB that we use over our limit; then they should rebate us for each GB that we don't use. At the very least we should be able to carry them over to the next month.
Posted by: carl | Jan 14, 2011 12:28:44 PM
I agree with Philer, if you're going to upcharge for overuse then logically, ergo there should be a credit for underuse. But I think that every poster has a common thread and that is that the CRTC is not doing the consumer any favours. In fact they are doing the opposite, ensuring that the pigeons are systematically being plucked with sub par service and globe leading charges
Posted by: Chazztbay | Jan 14, 2011 12:49:30 PM
Anon stated:
"The carriers need to build infrastructure that allows them to carry the full traffic allotment for all subscribers. So rather than use the 'how much you pay for gas' analogy, it is more along the lines of 'how much do you charge for driving down the road'? Do you charge a car more because he uses a public road (the Internet being a PUBLIC network)? No. You may charge him more for the right to drive (higher registration fees and road taxes for big vehicles than for small ones - in Internet terms, the bigger the pipe, the higher the subscription fees), but he can drive around the block as many times as he likes without penalty."
I like the car analogy. Look at what happens to the 401 at rush hour. Now compare that to internet use. You add more roads or you add more bandwidth and people will use it up because it's free. Now look at highway 407 (the Toll roadway). Much better. If you are not willing to pay for it, it can't be that important can it ? I can sit on the 401 for 2 hours or I can pay $10 and take the 407 and it takes me 45 minutes. In fact, instead of saying that internet should be more like the roadways, it's the other way around. You should pay more to drive a longer distance than someone else. Many places in the world do just that (London England, Singapore ect.) Before you tell me you pay taxes to pay for the road..yes you pay part of the cost, not the full cost.
It's called opportunity costing. Is it worth it to download 300GB of stuff ? Sure if you pay a flat rate, but if you paid a rate based on usage...maybe not. Infrastructure is expensive, hence the natural monopolies we see in our telecommunications. This is a very large country, and not densely populated so comparing to other countries doesn't really give you a clear picture. The fees they charge are for access to the internet and they are not required to upgrade that infrastructure. If people paid for usage maybe they would.
Posted by: DON | Jan 14, 2011 1:01:52 PM
time for the ombudsman to check out the crtc and see what it is or isn't doing in the interest of the public
Posted by: DON | Jan 14, 2011 1:04:40 PM
then we'll have to check out the ombudsman
Posted by: binder dundat | Jan 14, 2011 1:16:18 PM
Nick the dick,
then it should go both ways, under use deserves a refund every month, I'm sure that has never crossed your mind as you work for rogers or bell. Keep licking these guys and one they you'll be sorry when every penny you make is accounted for.
Posted by: Vizer | Jan 14, 2011 1:55:31 PM
You can't compare buying physical things to something intangible like bandwidth. Yes it is measurable, but storage, size and other factors are always changing. A beer will always be made with the same general ingredients, be sold in the same couple of sizes. Costs like ingredients change. You can't assume that the same rules that apply to the corporeal (or meatspace) can be accurately applied to the digital space.
Posted by: hagibor | Jan 14, 2011 2:38:47 PM
Let's assume just for a moment that paying for usage idea is not so bad. But why $2 per extra 1GB? It looks rediculous. According to experts the cost of internet truffic is almost nothing. As for infrastructure and equipment update, this cost we have already payed off with our regular monthly payments.
Posted by: Jon | Jan 14, 2011 2:48:50 PM
I don't understand why they are even proposing this other then to bend the consumer over once again. Bandwidth does not cost any more or less for the isp based on volume used. Sure if your getting more beer you should have to pay more because it carries an extra expense but bandwidth does not. This is just another example of how terrible the companies are in Canada.
Posted by: Albertan | Jan 14, 2011 2:51:03 PM
Ok, lets really look at this question.
The internet providers can't provide the service for free as it costs money to build and operate. So they have to charge something to somebody.
It is reasonable for them to make a "profit" from this. Again most of us will agree. Furthermore the CRTC regulates about what that profit will be. Now we could argue on what that profit should be all day but lets just leave it at they make a bit of profit.
Now for each customer there is overhead for having them as a customer The guy that installs it, corporate administration costs (it costs the same to send a bill to a client regardless of how much is charged), availabel service support etc, etc, etc. Basically before somebody even uses the internet the company incurs an expense and allocates that evenly over all of their clients. This represents the basic charge you see.
So now the question is who pays for the actual network. Currently before this is implemented everybody pays equally (think of the road example above) and you can use the service as much or as little as you like. The new system proposed however is more like a road system with toll booths on it. You get charged for usage. This will infact be a better deal for the majority of users.
Look at it this way. Lets assume there are 11 users on the network. 10 of them use 1gb a month and the last guy uses 12 gb. Each consumer under the current system must pay for 2 gb of network capacity even though all but the last guy are only consuming 1. Now lets say that the 11th guy doubles his usage (legal or otherwise) and talks a buddy already on the system to do the same. Now 9 people are using 1 gb each and 2 people are consuming 24 gb each. That means everybody has to pay for 5.2 gb even though 8 only still consume 1 gb. Doesn't seem fair to those 8 does it?
TLDR: This deal should cost the average user less while only penalizing the "super" users. Last analogy. Consider when you and 3 friends split a pizza. If you all eat equal amounts than splitting the bill equally makes sense however if one of you ate 1/2 the pizza by themselves is it reasonable to expect the other 3 to pay amounts equal to the guy who was a pig? For disclosure I don't work in telecommunications.
Posted by: cdnwoman | Jan 14, 2011 3:09:50 PM
We can argue all we want, the reality is. This is just more BS. Another way for the government to screw us over. Corporate greed, Capitalism at work. Why we put up with it is beyond me, we are just sheep to the controllers of wealth...we just roll over and accept their garbage and their lies...need I remind you of the HST? All of my bills have already gone up, but now I am expected to fork over more. When will it end? How will it end...it never will until people stop allowing themselves to be manipulated. Sheep, we are just sheep. sigh...
Posted by: Anon-e-mouse | Jan 14, 2011 3:20:48 PM
Chazztbay said:
"I like the car analogy. Look at what happens to the 401 at rush hour. Now compare that to Internet use. You add more roads or you add more bandwidth and people will use it up because it's free. Now look at highway 407 (the Toll roadway). Much better. If you are not willing to pay for it, it can't be that important can it ? I can sit on the 401 for 2 hours or I can pay $10 and take the 407 and it takes me 45 minutes. In fact, instead of saying that Internet should be more like the roadways, it's the other way around. You should pay more to drive a longer distance than someone else. Many places in the world do just that (London England, Singapore ect.) Before you tell me you pay taxes to pay for the road..yes you pay part of the cost, not the full cost."
Your analogies are flawed in the sense that if you choose to use the 407 you will pay $10 and get there more quickly. But if you sit on the 401 you pay nothing, but at least you still get there. That analogy is perfect for explaining why Dial-up costs less than high speed. Either will get you there, but high speed gets you there quicker, for a fee. It does not apply to traffic caps.
As to paying for the 'roads', that's built into the vehicle registration, which varies based on what it is you drive - there IS a component supposedly in the gasoline taxes, but the reality is that the money flows into the general treasure to be frittered away by incompetent bureaucrats. In the world of the Internet, the 'roads' are paid with the monthly fees. And the fee is higher if I have faster access. Does that access cost the phone company more? ABSOLUTELY NOT. The only technological difference between DSL Lite, 7 Meg DSL and DSL2+ is the way the bits are set on the network card; yet they charge double for the right to go faster.
So the reality is that this is all just a contrived argument to squeeze more money out of Joe Consumer and to kill off the independent ISPs and content providers.
UBB charges you whichever 'road' you take.
Posted by: Chazztbay | Jan 14, 2011 4:27:30 PM
If you think vehicle registration and gas tax covers the costs of roadways then I have some bad news for you. There is no reason all roadways should not be toll roads to keep the people who don't really need to be on them off. If it is worth it to you, you will apy. It's not a difficult concept. Well I guess it is here, where people assume they are owed everything for nothing. My analogy of the roads is not flawed as in other countries, and the 407 you pay more toll depending how far you go. Hence the Transponders. With a cell phone when you talk more, you pay more. There are lots of examples of this kind of pricing. If you need to travel further, you pay more on the internet or the road end of story.
Posted by: Serpentine | Jan 14, 2011 6:02:06 PM
I recently went from dial-up Bell to DSL high-speed.... yes unfortunately Northern Ontario gets these kind of things last... going from 3kB/s to 5Mb/s is quite the change in gears... I got a DSL package with a southern Ontario provider who corners the end-user with speed/data usage option... in other-words, if I want 5 Mb/s rate than I have to accept a get 200Gig/mth download(I use about 2 Gig/mth)but if I opt for lower data-usage pkg, then my speed drops considerably... so they still get me... $$$$$
Posted by: Anon-e-mouse | Jan 14, 2011 6:04:31 PM
Chattzboy;
Don't want to get into a pissing contest with you, but I don't pay to talk on my cell phone - my plan is unlimited talk and it is one price for all.
As to gas taxes and registrations paying for roads, they absolutely do - you have NO idea of how much money is taken in through gas taxes alone - consider that as Canadians we pay 40% MORE for our gasoline than they do south of the border. And since we sell them most of the oil they use, and since we are net exporters, and since their taxes are in the 40% lower price they pay, the implication is that something more than 50% of what I pay for gasoline (you might not own a car) goes for taxes;
According to Google, there are 10.5 million cars on the road in Ontario and if each used only $50 of gasoline a week on average it means that drivers in Ontario alone are paying some $13.5 Billion dollars in taxes MORE than a similar number of drivers in the US do each year (and FYI, US fuel taxes pay for THEIR road programs as well) - add to that the various road taxes and such associated with registrations, heavy vehicle taxes and so on. Also according to Google, the road construction budget for 2009-2010 was $1.8 Billion, leaving a huge amount - a lot more than $12 Billion for maintenance.
Then you get to pay for local improvement and snow clearing locally through municipal taxes, so those roads don't figure into the total.
Still think that these taxes don't cover the costs?
Drivers pay for their roads and a whole lot more (including subsidising public transit and other such things). But the analogy is still valid. You pay for the road, and you have the option, if you so choose to paying extra to get there sooner, which does include a toll based on distance, which isn't germane to the discussion. Neither is congestion charging, because that has nothing to do with travel, but rather is solely a disincentive to bringing your vehicle in the city core . . . it isn't as if they use the money to build more capacity in the core with the money they receive.
But no one charges you for the actual miles you travel on public roads (beyond the fact that you have to actually buy the gas to operate the car - and you have a lot of control over that cost - I would tend to liken that to the cost of electricity and hardware needed to go the distance, since, if you used cooking oil to power your vehicle there would be no fuel taxes at all, for example). If you choose to use a private road (the 407) then you get to pay extra.
But the public doesn't normally take those those private roads. And they make a conscious choice to do it if they do travel and pay tolls - it isn't rammed down their throats. They travel the publicly funded highways and byways and should not be penalised for how far they drive.
The Internet is no different.
Further, I find it interesating that the authors of all of these current articles keep referring to UBB as a 'Bandwidth Cap' - The reality is that it is a TRAFFIC CAP. It isn't how fast you travel (except, I spppose when they are throttling), but how much data you send down the pipe in totasl - unless, of course that daya happens to be THEIR VOIP and Video traffic.
Posted by: pierre duguay | Jan 14, 2011 6:16:09 PM
For the idiot who wrote about the guying paying more because he uses 20gb and another uses 2gb, is completely IDIOTIC!
do you have a telephone...YUP~
how would you react when you get abill from BELL for a $19.99/mnth land line that jumps to 29.99 beacuase you made 25 more phone calls than your neigbour did!!!!
never thought of that did you, you idiot.
Posted by: jordan | Jan 14, 2011 6:23:39 PM
I personally thing that the banwith usage should not be controlled because reguardless data is going down the pipe now that should be seperte charges is the tear of banwith packages like for example 250K for one service and possibly up to 10 megabits for the rate of download not by the ammount that u down load capping peopl off on the total data usage is quite rediculous.Natually if u restrict the pipe the less water is gunna flow thru it.
Posted by: Thomas | Jan 14, 2011 8:03:10 PM
Re: Nick's Analogy - you use more you pay more.
That's a pile of monkey snot. Do your landline phone provider charge you more for using your phone? I'm not aware of any landline phone provider in Canada that charges per minute. I'm with Bell, and if I use my phone for 5 hours a day or 5 minutes, my bill is the same. My DSL connection uses most of the same existing infrastructure - so there's no significant added cost to the provider to deliver ISP services. Does your cable provider charge you more for watching more TV? I think not.
This is nothing but a cash grab by the companies to try and generate revenue from something they know people want (and in this day and age, need). It doesn't cost a provider any more to deliver 1MB verses 1GB to your home. The physical infrastructure is in place, and it's not like it deteriorates with usage - when was the last time you burned a landline out from usage.
The irony here is that a lot of these ISP providers also provide additional services (digital TV, digital phone etc). To do so, requires bandwidth... ergo usage of said service could potentially increase your bandwidth usage, resulting in a case of the provider having their cake, and eating it too (double billing the way some cell providers charge you for internet access (k) AND airtime (minutes) while accessing the internet)!
Posted by: sam | Jan 14, 2011 8:52:59 PM
Who are some of the richest in Canada Thompsons, Rogers, Shaw,Irvings, and the Canadian governments (provincial and Federal)who cozy up and let them fleece the masses. Media is great for the rich and lets fleece the people with overpriced and uncompetitive products. Do they give refunds when you use less than the allotted amounts no! but you will pay for the occasional overuseage
Posted by: Toby | Jan 14, 2011 9:31:55 PM
About 15 years ago I lived in a house with a rotary dial phone and rarely saw my phone bill exceed $15/month. I then bought a new house and was told that I now HAD to have a touch tone phone and the basic line fee was over $25. Cheaper service to provide, but higher cost to the customer. I feel the same thing is happening here and this is only being done because they can get away with it. As for this bunk of Canada being so big & there being so few people. Most of us live in a small number of cities and the vast bulk of the population lives within 100 miles of the US border. If the CRTC can't stick up for Canadian consumers get rid of them and let us buy our services from the states.
Posted by: Chazztbay | Jan 14, 2011 9:53:20 PM
Anon, Singapore DOES charge for distance, not just congestion traffic. I have been there. It is a much better system than public free usage. Stay off the damn road if you don't want to pay.
Also I am not sure where you got that figure for cars from as the total for Ontario is 7.7 million road MOTOR vehicles. The others are not motor vehicles so that skews your math by 1/3. You can buy gas for a trailer or bicycle but it would just be silly.
http://www40.statcan.gc.ca/l01/cst01/trade14b-eng.htm
Have you thought maybe some of the justification is for preventing theft ? People with an open WiFi connection can have others sponge bandwidth and pay nothing otherwise. A residence in a University could have 1 person paying for service and many people around them using it for free.
The infrastructure doesn't deteriorate with usage, but the speed will. As more and more people use the same infrastructure for a wider array of things like streaming content, gaming ect the only way to have people restrict usage is to make them pay. If they want to have bandwidth available to provide their TV, phone ect that is their perogative. If you want to leave your computer on all night downloading porn, that's up to you but you're going to pay for it.
For Pierre who is calling someone an idiot. I have news for you moron, a lot of other places in the world charge per call for local calls on landlines. People in Canada are used to getting things for free (unlimited use) and get angry when they get taken away. You have an option, don't use it. Banks charge higher fees for people who use the ATM or teller more, but I am sure you will cry about that as well, like the spoiled child you seem to be.